Utter Brilliance

(UB020) Leading with Empathy and Vulnerability: Increasing productivity and connectivity by tapping into the human side of people. Featuring Bart Lorang, CEO @FullContact

February 21, 2017

Listen in as Bart and I sound off about the business power that can be unleashed by tapping into the human side of people.

You’ll hear us talk about:

  • Stories:
    • The powerful story about why he has a conference room named after his grandmother
    • The story of how people reacted the first time he showed vulnerability as a leader and why it changed his perspective
    • The ‘why’ for his business
    • The radical self inquiry he has gone through to get to where he is today
    • Why he’s compelled to share a message of empathy


  • All Things Culture:

    • Including their mission “To Be Awesome with People”
    • The No Asshole RuleThe role of vulnerability
    • Getting employees and customers to feel like they’re part of something bigger



  • Emotion at Work:

    • What it takes as a leader to get employees to open up at work and how Bart leads the charge
    • A specific ‘red’, ‘yellow’, ‘green’ technique Bart and his team use to make sure people are being transparent
    • Why Bart feels comfortable talking about emotion at work and why he thinks you should too
    • How he makes sure he’s connecting with each of his employees


  • Tips, Tools and Resources:

    • Strengthening your EQ - Tips
    • Utilizing a Chief People Officer to decrease the amount of ‘couch time’ he is spending with people
    • The obituary exercise: Outlining the kind of leader you’d like to be
    • Best advice he ever received from a mentor
    • Advice he’d give his 20 year old self if they were having coffee
    • Be Awesome with People

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