Utter Brilliance

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

Don’t miss out on hearing Aimee talk about the importance of focusing on employee engagement as part of a greater strategy to increase customer loyalty.

You’ll hear us sound off about:

• Powerful statistics proving that customer experience is stronger when employee engagement is high
• Why it’s more important than ever to have an HR Pro who partners with the Customer Experience experts in your organization
• How the HR profession is changing and what that means for organizations who care about customer loyalty
• How great HR influences engagement
• The shifting needs within the HR profession
• The similarities between Customer Experience and Employee Engagement
• Why it’s important to spend time getting to know your people (customers and employees) Specific questions you can ask people to get a better understanding of their pain points.
• Three actionable tips for the HR Pro who cares about Engagement
• Pathways to becoming an Engagement Expert and how people end up being thought leaders and experts in this space
• Ways to collect data on employee engagement that go beyond the traditional survey