(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

January 25, 2017

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

Don’t miss out on hearing Aimee talk about the importance of focusing on employee engagement as part of a greater strategy to increase customer loyalty.

You’ll hear us sound off about:

  • Powerful statistics proving that customer experience is stronger when employee engagement is high
  • Why it’s more important than ever to have an HR Pro who partners with the Customer Experience experts in your organization
  • How the HR profession is changing and what that means for organizations who care about customer loyalty
  • How great HR influences engagement
  • The shifting needs within the HR profession
  • The similarities between Customer Experience and Employee Engagement
  • Why it’s important to spend time getting to know your people (customers and employees) Specific questions you can ask people to get a better understanding of their pain points.
  • Three actionable tips for the HR Pro who cares about Engagement
  • Pathways to becoming an Engagement Expert and how people end up being thought leaders and experts in this space
  • Ways to collect data on employee engagement that go beyond the traditional survey
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