(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos

January 11, 2017

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been smooth for Zappos? This episode is a must listen mashup. Featuring Jamie Naughton, Chief of Staff @ Zappos

Don’t miss Jamie and I sounding off about:

  • Our reactions to something Sean Knapp, CEO @Ascend.io said in episode #6
  • The debate about whether engagement is art or science
  • Why her initial reaction is that engagement is an art but now that she thinks about it...
  • Whether EQ can be faked if someone slows down their IQ
  • How one leader systematically gets his people to stop and think about how their decisions will impact their employees emotionally
  • Why Zappos hired a social scientist and the value that person added
  • How science helped Zappos create their culture
  • How Tony Hsieh blows her mind and has worked really hard to turn his IQ into EQ
  • The role that listening has played at Zappos
  • Zappos move to self-organization (Holacracy) and the patience and commitment it has taken
  • The reason Zappos made the decision to self-organize and what it is about self organization that allows employees to make decisions quickly
  • Some of the common misunderstandings about Holacracy
  • Biggest challenges they’ve faced switching to self organization and getting employees comfortable with the changes

 

 

 

 

00:0000:00

Facebook Comments: