Utter Brilliance

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been smooth for Zappos? This episode is a must listen mashup. Featuring Jamie Naughton, Chief of Staff @ Zappos

Don’t miss Jamie and I sounding off about:

• Our reactions to something Sean Knapp, CEO @Ascend.io said in episode #6
• The debate about whether engagement is art or science
• Why her initial reaction is that engagement is an art but now that she thinks about it...
• Whether EQ can be faked if someone slows down their IQ
• How one leader systematically gets his people to stop and think about how their decisions will impact their employees emotionally
• Why Zappos hired a social scientist and the value that person added
• How science helped Zappos create their culture
• How Tony Hsieh blows her mind and has worked really hard to turn his IQ into EQ
• The role that listening has played at Zappos
• Zappos move to self-organization (Holacracy) and the patience and commitment it has taken
• The reason Zappos made the decision to self-organize and what it is about self organization that allows employees to make decisions quickly
• Some of the common misunderstandings about Holacracy
• Biggest challenges they’ve faced switching to self organization and getting employees comfortable with the changes