Utter Brilliance

Bismarck Lepe shares insight into how his company has established a framework for improving customer engagement that includes both the Net Promoter Score and a proprietary tracking system that gives each customer an engagement score that is then reviewed by the executive team during regular interviews so a plan can be created to increase the customer engagement rates. Today you’ll hear Bismarck’s perspective on:

• Why Wizeline was created and how they are able to help their customers

• How and why they established a culture focused on the customer experience

• Health of Our Customer meetings and why they’re a major focus at Wizeline

• Why it’s important to keep the leadership team focused on customers

• How the leadership team stays focused on customers

• The difference between customer success teams and technical support

• How the role of Customer Success Managers has impacted their bottom line